OMAHA- A new report released last weekend found that customer satisfaction at Omaha's Eppley Airfield ranked fifth from the bottom among 18 medium-sized North American airports.

Despite this, officials at Eppley Airfield are confident that ongoing construction projects, once completed, will change how customers feel when using Eppley to travel.

In the annual report, which was conducted by J.D. Power, Eppley Airfield scored 791 out of a possible 1,000 points. Michael Taylor, J.D. Power executive, stated that this number is two points shy of last year's. With COVID restrictions being lifted, and heavy inflation increasing the cost to fly, airports all over the country have experienced depressions in their customer satisfaction scores.

Taylor also stated that the many construction projects at Eppley Airfield may be the cause of the airport's sinking scores. "Construction has probably the second-biggest effect on satisfaction," sid Taylor, adding that passenger volume is the largest factor.

One project currently being worked on at Eppley is a $20.3 million roadway and entrance expansion, with a new $600 million effort to "modernize" the airports main terminal slated to begin next year.

Steve McCoy, chief information and development officer for the Omaha Airport Authority, agreed that the factors examined by J.D. Power are important to flyers. "We appreciate the patience of travelers at Eppley Airfield while we work to improve the customer experience," wrote McCoy.

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